Privacy Policy
Surge Broadband Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit surgebroadband.com (the “Site”). We adopt this policy to comply with applicable privacy laws, including CalOPPA, CCPA/CPRA, GDPR, PIPEDA, and similar regulations.
Surge Broadband Solutions operates as an authorized reseller and marketing partner for internet, wireless, and connectivity programs offered by third-party service providers. We do not provide internet service directly and do not process or submit service orders through this website. By using the Site, you agree to this Privacy Policy and our Terms & Conditions.
1. Information We Collect
We collect information you voluntarily provide when you fill out forms or contact us, including full name, email address, phone number, and service or mailing address. We do not collect payment information, Social Security numbers, or require user accounts/passwords.
We may also automatically collect browser type, device type, IP address, pages visited, and interaction data through cookies and similar technologies.
2. How We Use Your Information
- Respond to inquiries and service requests.
- Connect you with third-party telecommunications or connectivity service providers.
- Facilitate referrals for eligibility review and enrollment.
- Communicate regarding services, updates, and next steps.
- Improve website performance, functionality, and user experience.
- Support marketing, advertising, and remarketing efforts.
Surge Broadband Solutions acts solely as a marketing and referral partner. Service providers complete orders through separate provider-approved systems and handle final qualification, account setup, billing, and service delivery. We do not sell or share personal information for monetary consideration or cross-context behavioral advertising as defined under applicable law.
3. Communications & Consent
By submitting information on this Site, you provide express written consent to be contacted by Surge Broadband Solutions and its authorized partners by phone calls (including automated or prerecorded calls), SMS/MMS text messages, and email for marketing, service-related updates, and enrollment purposes. Consent is not a condition of purchase. Message and data rates may apply. You may opt out at any time by following unsubscribe instructions or contacting us directly.
4. Cookies & Tracking Technologies
We may use cookies, pixels, and similar technologies to analyze traffic, improve functionality and user experience, and support advertising and remarketing. Third-party analytics and advertising tools may also use these technologies. You can control or disable cookies through your browser settings; some Site features may not function properly if disabled. We disclose how we respond to “Do Not Track” signals in accordance with applicable law.
5. How We Share Information
We may share personal information with third-party service providers to fulfill your request and facilitate service qualification and enrollment; vendors supporting website operations, analytics, or marketing; and legal authorities when required by law. We do not share personal information with third parties for independent marketing purposes without your consent.
6. International Transfers
If you access the Site from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions. By using the Site, you consent to such transfers.
7. Your Privacy Rights
Depending on your location, you may have rights to know what personal information we collect and how it is used; request access, deletion, or correction; opt out of sale or sharing as defined by law; and limit use of sensitive personal information where applicable. To exercise your rights, contact us below.
8. Your Choices
- Opt out of marketing emails using “unsubscribe.”
- Opt out of text messages by replying “STOP.”
- Request access, correction, or deletion of your data.
- Disable cookies through browser settings.
9. Data Retention
We retain personal information only as long as necessary to fulfill the purposes in this policy, comply with legal obligations, and resolve disputes.
10. Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information. No system can guarantee complete security.
11. Children’s Privacy
This Site is not directed to individuals under age 13, and we do not knowingly collect personal information from children.
12. Changes to this Policy
We may update this Privacy Policy from time to time. The “Last Updated” date reflects the most recent changes. Continued use of the Site constitutes acceptance of those changes.
13. Contact Us
Surge Broadband Solutions
Email: surgebroadband@gmail.com
Phone: (888) 331-3087